pip FAQ — Deposits, Withdrawals and Gaming Guide

After your withdrawal request is verified at pip, the money usually reaches your bKash account within 1 hour. The same timeframe applies to Nagad and Rocket as well. During busy periods, processing may take a little longer, but it stays within the normal range. If you have any issues, contact 24/7 live chat.

Yes, you can submit a withdrawal request at pip any time of day, seven days a week. There are no special restrictions at 3 AM or on Fridays. Our payment team is active 24 hours a day, and withdrawals are possible at any time via bKash, Nagad and Rocket.

Yes, but to withdraw bonus winnings you must first meet the wagering requirement. For example, the welcome bonus requires you to wager the bonus amount 25 times — if you receive a ৳1,500 bonus on a ৳1,000 deposit, you must complete a total of ৳37,500 in wagering before you can withdraw your winnings. Full conditions for each bonus are detailed on the terms and conditions page.

"Pending" means your request is going through pip's verification process. In most cases it is resolved within 1 hour. If it takes longer, make sure your account verification (KYC) documents have been uploaded. If the issue persists, contact live chat directly and the support team will resolve it quickly.

The minimum withdrawal amount at pip is ৳800. This limit applies equally to all three methods — bKash, Nagad and Rocket. Make sure your balance is at least ৳800 before requesting a withdrawal. Entering a whole number for the amount speeds up processing.

The rules for withdrawing to Nagad and Rocket at pip are the same as for bKash. The minimum is ৳800 and processing is generally completed within 1 hour. Rocket is Dutch-Bangla Bank's mobile wallet, so it is convenient for DBBL account holders. Make sure your registered mobile number is correct when withdrawing.

On Android, open Chrome, tap the three dots () at the top, then go to Settings → Privacy → Clear browsing data — select "Cached images and files" and clear them. On iPhone, go to Safari settings and tap "Remove all website data". After that, refresh the pip page and it will load faster.

Yes. While the site is open in Chrome, select "Add to Home Screen" from the menu — this creates a pip shortcut icon on your phone's desktop that opens with a single tap, just like an app. In Safari, use the Share button and tap "Add to Home Screen". This is an easy way to get quick access without downloading an app.

pip runs smoothly on any modern Android (8.0 or above) and iOS (13 or above) device. The site can also be used fully on tablets. On laptops or desktops, the best experience is with Chrome, Firefox or Edge. A stable internet connection improves performance for live casino or slot games.

Yes, pip's slots, live casino, fishing games and card games can all be played in a mobile browser. All game providers including PG Soft, JILI and Pragmatic Play are built with a mobile-first design. For live dealer games, using a 4G or Wi-Fi connection keeps the video stream smooth.

First, clear your browser cache and cookies. Then make sure your internet connection is active. If you have forgotten your username or password, use the "Forgot password?" option on the pip login page. If the problem is not resolved, contact live chat — the support team can communicate in Bengali.

pip offers table game limits at various levels. Many tables allow you to start with a small amount, and there are also high-limit tables for experienced players. The exact limits for a specific table are shown on screen once you open the game — you can check the limits before placing any bets.

Baccarat is actually quite simple — you just need to place one of three bets: Player wins, Banker wins, or Tie. The hand closest to 9 wins. Beginners at pip can start at lower-stakes tables to get a good feel for the rules. Full details about the game are available on the pip casino page.

In live dealer games, a real human dealer deals cards or spins a roulette wheel live from a studio via video stream. You can interact with the dealer through chat from home. pip offers live tables from world-class providers including Evolution, Pragmatic Play Live and Ezugi.

Yes, pip's live casino games run fully on mobile. The live video, chat and betting controls are easy to use on a smartphone screen. For smooth streaming, it is better to use a stable 4G or Wi-Fi connection. If data saver mode is on, video quality may drop — keep it turned off.

In roulette, you bet on which pocket the ball will land in. For beginners, "red/black" or "odd/even" bets are the easiest — they are close to a 50-50 chance and carry less risk. Betting on a specific number gives a higher return but the odds are lower. pip offers both European and American roulette.

The minimum deposit to play any game at pip — slots, live casino, sports betting or fishing — is ৳100. This limit applies to all three methods: bKash, Nagad and Rocket. With a ৳100 deposit you can claim the 150% first deposit bonus — meaning you can start with just ৳100.

Log in to pip here, then go to the Deposit section, select bKash, and enter the amount. Send money to pip's bKash number shown on the page and enter the transaction ID in the deposit form. Your balance will be updated within a few minutes. Make sure to enter the reference number correctly when making a deposit.

After sending via bKash or another method, your balance usually updates within a few minutes. If it has not been added after 15 minutes, contact pip live chat with your bKash transaction ID, amount and time. Providing a screenshot will speed up verification. If the money was sent to the wrong number, you will need to contact bKash's own support.

pip itself does not charge any processing fee on deposits. However, bKash or Nagad may apply their own send money charges — this is entirely the payment provider's policy, not pip's. If you notice a difference between the amount you sent and the amount added to your pip balance, let us know via chat.

pip's welcome bonus is a 150% bonus on your first deposit, up to ৳20,000. You qualify for the bonus with a minimum deposit of ৳100. For example: deposit ৳1,000 and get ৳1,500 as a bonus, bringing your total balance to ৳2,500. To withdraw the bonus amount, you must complete wagering of ৳1,500 × 25 = ৳37,500.

Yes, the deposit process with Nagad and Rocket is the same as with bKash. Select your method on the deposit page, enter the amount and submit the transaction ID. All three methods have a minimum of ৳100 and your balance usually updates within a few minutes. Use whichever method is most convenient for you.