pip's Privacy Policy

1 Introduction

pip places the highest importance on user privacy. This Privacy Policy provides a detailed description of how your personal information is handled when you use pip's website and services. This policy forms part of pip's overall Terms and Conditions and both documents should be read together.

By registering on pip's website or continuing to use the service, you are considered to have accepted the terms set out in this Privacy Policy. If you do not agree with any term, it is best not to use the service.

This policy is written for users in Bangladesh and is consistent with the data protection principles applicable in Bangladesh.

2 Data Collection

pip collects user information in various ways. The information collected is described below:

2.1 Information Collected at Registration

When creating an account, you are required to provide the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password
• Documents required for identity verification (National ID card or equivalent document)

2.2 Automatically Collected Information

Some information is collected automatically when you use pip:

• IP address and device type
• Browser type and language settings
• Time and duration of site visits
• List of pages visited and navigation patterns
• Transaction history and betting activity

2.3 Payment-Related Information

Relevant payment information is collected at the time of deposit or withdrawal. pip currently processes transactions via bKash, Nagad, and Rocket. The privacy policies of these services may also apply.

3 Data Use

pip uses the collected information for the purposes listed below:

3.1 Service Operations

• Ensuring account creation and management
• Managing betting and gaming activity
• Processing financial transactions
• Providing customer support

3.2 Identity Verification and Security

• Confirming user identity
• Detecting and preventing fraudulent activity
• Maintaining account security

3.3 Service Improvement and Communication

• Improving the website and mobile app experience
• Sending relevant promotional offers and updates (only with your consent)
• Analysing site usage

pip never sells your personal information or sends it to third parties without permission. However, some information may be used in verification processes to maintain the responsible gaming framework.

4 Data Storage and Security

pip uses industry-standard security measures to keep your information safe. Details on data storage and protection are provided below:

4.1 Encryption and Secure Connections

All communication between your browser and pip's servers is secured through SSL encryption. Payment-related information is stored in a specially encrypted manner.

4.2 Access Control

Only employees who need your personal information for their work are granted access to it. All access is logged and reviewed regularly.

4.3 Data Retention Period

All information is retained while the account is active. Even after an account is closed, financial records and identity verification information are retained for the applicable period. Once that period has passed, the information is securely deleted.

4.4 Security Breaches

If a data security breach occurs for any reason and it affects your rights, pip will notify you as soon as possible and take the necessary steps.

5 Sharing Data with Third Parties

pip may share information with third parties in the specific circumstances listed below:

5.1 Service Providers

pip works with trusted third parties for payment processing, identity verification, and technical support. These parties receive only the information necessary for their designated tasks and operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may need to be disclosed in the case of a court order or legal requirement. In such situations, pip provides only the information that is legally required.

5.3 Game Providers

Studios in pip's game portfolio — including Pragmatic Play, PG Soft, JILI, and Evolution — may receive standard gameplay data, but they do not receive your personal identity information.

5.4 Business Restructuring

Information may be transferred in the event of a business merger or acquisition. In that case, the new operating entity will be required to comply with this same Privacy Policy.

6 Cookies and Tracking

pip's website uses cookies and similar technologies that help with site operation and experience improvement.

6.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional cookies: Used to remember your preferred language, theme, and other settings.
• Analytics cookies: Used to understand site traffic and usage patterns, which helps with service improvement.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may affect some site functionality.

7 Your Rights

As a pip user, you have the following rights:

7.1 Right to Access Information

You may request to know what information pip holds about you at any time. Contact the support team for this purpose.

7.2 Right to Correct Information

If there is an error in your stored information, you may request a correction. For identity verification information, new documents may need to be submitted.

7.3 Right to Delete Information

After an account is closed, pip deletes your personal information as soon as possible in compliance with legal obligations. Retaining records of financial transactions for a set period is legally required.

7.4 Right to Stop Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, make the change from your account settings or contact the support team.

7.5 Right to Lodge a Complaint

If you believe this Privacy Policy has been violated, you may lodge a complaint with pip's support team. pip provides support in Bengali and English via 24/7 live chat and email.

8 Protection of Minors

All of pip's services are for individuals aged 21 or older only. Opening an account for a minor is strictly prohibited.

Age is verified at the time of registration, and additional identity documents may be requested in suspicious cases. If an account belonging to a minor is identified, it is immediately closed and the associated personal information is deleted without delay.

We encourage everyone to follow pip's Responsible Gaming guidelines for a safe gaming experience.

9 Policy Changes

pip may update this Privacy Policy from time to time as needed. You will be notified of significant changes via your registered email or through the site.

The date of each change is noted at the top of this page. If you continue to use the service after a change, it will be assumed that you have accepted the new policy.

Alongside this policy, more information about pip's values and practices can be found on the About Us page.

10 Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact pip's support team:

Answers to common support questions can also be found in pip's FAQ section.