For players 21 and above

pip Responsible Gaming

Gaming should be enjoyable — not stressful. pip believes that every player's safety and wellbeing comes first. On this page you will find options to set limits, guidelines to stay alert and ways to get help when needed.

Safe Environment Personal Data Protected 24/7 Support 21+ Verification Mandatory

Betting and casino gaming are entertainment — not a livelihood or a source of income. Every player who comes to the pip platform should be clear on this. Thousands of people across Bangladesh enjoy slots, live casino and sports betting on pip purely for fun — and they know when to stop.

As per our Terms and Conditions, the minimum age to open an account at pip is 21. No account remains active without age verification. If anyone uses an account on behalf of a minor, that is a serious breach of our policy and the account will be closed immediately.

Losing is a normal part of gaming. But placing repeated bets to recover lost money, or playing with borrowed funds — these are signs of a problem. pip does not want any player on its platform to end up in that situation. That is why we give players the ability to set their own limits.

As per our Privacy Policy, your personal information and account data are kept fully secure and are not shared with any third party. Any responsible gaming request you make also remains confidential.

If you have any questions or want to make changes to your account, contact pip's 24/7 live chat or email support. Our team is always ready to help in both Bengali and English.

21+

For Adults Only

To participate in any form of betting or casino activity at pip, you must be at least 21 years old. If a minor's account is identified, it is closed immediately and any deposited funds are not returned.

Set Your Own Limits

pip gives you several simple tools to keep your gaming pace and spending under control.

Set a Deposit Limit

Decide in advance how much you will deposit on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately.

Session Time Limit

Set how long you will play in one sitting. When the time is up, the system will prompt you to take a break.

Temporary Account Break

If you want to rest for a few days, put your account on a temporary break. You can choose a period from 24 hours up to 30 days.

Self-Exclusion

Apply for self-exclusion to stop playing for an extended period. Once activated, it cannot be reversed before the chosen period ends.

Review Your Gaming History

View your betting history, wins and losses from the past week or month and assess them yourself.

Live Support Chat

If you need help setting any limit, speak to pip's 24/7 live chat in Bengali. Our team will be there for you.

Self-Exclusion Request Form

Fill in the form below or let us know directly via live chat — we will act promptly.

Self-Exclusion Request

After submission, the pip support team will close the account within 24 hours. For urgent requests, contact us via live chat.

Warning Signs of a Problem

If any of the following signs appear in yourself or someone you know, it is time to seek help.

  • A tendency to place repeated bets to recover lost money and to deposit larger amounts each time.
  • Being unable to sleep because of thoughts about gaming, or spending most of the day thinking about betting.
  • Hiding your gaming from family or friends and lying about it.
  • Borrowing money or breaking into savings to fund gaming.
  • Neglecting work, studies or family responsibilities and making betting the priority.
  • Repeatedly returning to gaming after trying to stop and being unable to keep your own resolution.
  • Feeling angry, depressed or restless after a loss and feeling unsatisfied even after a win.
  • Viewing betting as a way to solve financial problems or turning to gaming to escape difficult situations in life.

Where to Get Help

Admitting there is a problem takes courage. Asking for help takes even more. You are not alone.

pip Support Team

Contact us via pip's 24/7 live chat or email. We will assist you confidentially in Bengali and English. Let us know if you want limits or exclusion applied to your account.

Family and Trusted People

Someone close to you — family, a friend or someone you trust — is often the first source of support. Talk to them openly. They will not judge you; they will stand by you.

Professional Counselling

Reach out to a mental health specialist or counsellor. Mental health services in Bangladesh are much more accessible than before. You can contact the mental health department of your nearest hospital.

Contact us directly by email

Write to our support email for any responsible gaming request:

[email protected]

Put "Responsible Gaming" in the subject line — we will reply within 24 hours.

Common Questions and Answers

Frequently asked questions about responsible gaming and their answers.

The minimum age to participate in any form of betting or casino activity at pip is 21. Age is verified during account registration and identity documents may be requested if needed. Any account found to belong to a minor will be closed immediately.

Go to your account settings and set a daily, weekly or monthly deposit limit from the "Responsible Gaming" section. The limit takes effect immediately. To increase a limit, you must wait 24 hours, but a limit can be reduced straight away. Contact pip's live chat for assistance.

Self-exclusion means closing your account for a set period or permanently at your own request. During this time you will not be able to log in, make a deposit or place any bet. Options range from 30 days up to 1 year or permanent exclusion. Once activated, it cannot be reversed before the chosen period ends.

When you apply for self-exclusion, any withdrawable balance in your account will be returned via bKash, Nagad or Rocket. For more details, contact us through live chat or email.

Yes. If you are concerned about a family member, you can contact pip support. We will offer advice confidentially and, if needed, explain the process for taking action on that account.

No. While self-exclusion is active, no bonus offers or promotional communications are sent to the account in question. Even after the account is reactivated, the player can choose to keep those promotional messages turned off.

The pip Terms and Conditions page contains the full responsible gaming policy. You will also find answers to many questions on the FAQ page. If anything is unclear, ask support directly.

Related Pages

Terms and Conditions
Privacy Policy
FAQ Page
About Us
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